For business purpose what matters the most is the profit and the customer satisfaction. And by using the free help desk software we get both, just by a few clicks we can download and install it and can be rest assured that all the customer query mails and questions will be answered without much effort on the company’s part. Another way of handling consumer mails is by replying to them directly but that procedure is not only valuable time consuming but also due to anti-spam software filters the entire answer might not get posted also. The free help desk software has the anti-spam systems which prevents the inbox being flooded with unnecessary wanton number of mails form spammers. So the company gets only original customer mails. Through this free help desk software another benefit is that it replies to the customer mails in a timely order, so the motto of a good and widespread customer communication network and customer satisfaction is maintained.